About CRS


A restorative Canberra built on relationships that positively transform conflict.

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To repair and strengthen relationships by preventing, managing and resolving conflict.

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Integrity: CRS will work within an ethical framework based on values we share with our stakeholders, including respect, honesty, confidentiality and transparency
Best practice: Relevant industry standards will serve as a minimum benchmark for service delivery in ADR, training and governance, in order to ensure competency of staff and confidence in CRS’s service
Impartiality: CRS will treat stakeholders equally, demonstrating objectivity, neutrality, freedom from prejudice, and judgement


Empowering: CRS will empower clients to become self determining to achieve positive outcomes
Relevant: CRS will ensure its programs and services are current and appropriate for client needs
Influential: CRS will advise and make recommendations to government, industry and our clients on the benefits of alternative dispute resolution


User-friendly: CRS will provide clear, understandable, appropriate and practical processes and information in a welcoming and inclusive environment
Available: CRS will provide equitable access to a reliable, timely, affordable and efficient dispute resolution service
Flexible: CRS will ensure service delivery is responsive to the needs of individual client circumstances


Governance: Good governance practices will ensure CRS’s ongoing viability, accountability, stability and security
Profile: CRS will increase community awareness of and confidence in its services
Resources: CRS resources will be developed, maintained and engaged efficiently in order to achieve optimum outputs, especially in the areas of human resources, infrastructure and financial sustainability.


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to provide for the relief of the impact of human suffering, distress, poverty and misfortune, by: (a) helping without discrimination those people at risk who are in need of benevolent relief to resolve conflict and promote restorative practices; (b) providing opportunities for individuals suffering distress and misfortune to learn positive communication, problem solving, assertiveness and conflict resolution skills through training programs and public education; (c) promoting relationships and reducing isolation for individuals who are at risk, who are in distress, who are in poverty and who are suffering misfortune in the community, by bringing groups together and fostering reconciliation.


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The vision to establish the Service commenced in the mid-1980's following the successful development of the Community Justice Centres in NSW.  CRS was formally incorporated on 8th August 1988. ACT Government funding was received in 1989, and shortly afterwards in 1990, the Conflict Resolution Service was registered as a business and began working from Acton House in Acton.

In 1990's, CRS was a major player in the national mediation scene, stimulating national approaches to community mediation and developing competency standards.  This committment to having a voice in mediator standards continues to the present day with CRS's ongoing involvement and presence on national committees for mediator accrediation.

In 2000, CRS relocated to the CREEDA Canberra Business Centre where is stayed until 2006, when it moved to it's current location in the Griffin Centre, Canberra City.

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Organisational Information


ACT Government Funding

Community Services Program

CRS receives recurrent funding from the ACT Govt: Community Services Directorate, Community Service Program (CSP).

Under the Community Services Program, CRS is funded to provide free/low cost and accessible community dispute resolution service involving:

  • Information and referral
  • Conflict Coaching
  • Mediation, Facilitation & Assisted Settlements
  • Community Education
  • Resorative Justice Conferencing

Healthy Neighbourhood Project

The Healthy Neighbourhood Program funded by ACT Govt Justice and Community Safety Directorate & Community Services Directorate.This program aims to assist the community and ACT Government agencies in the prevention and resolution of neighbourhood disputes.

Family Tree House Program

The Family tree House program is funded by ACT Govt Community Services Directorate, Social Housing and Homelessness Program. It is a crisis service for young people aged 15-20 who are at risk of homelessness due to family conflict

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